Pest Control Warranties (Excluding Wood Destroying Insects)
We guarantee every one time pest control service with a 30 day warranty. Within 30 days after a one time pest control service  we will come back FREE of charge to spot treat any active covered insect issues you may have.**

We guarantee every quarterly pest service with a 90 day warranty. For ninety days after a quarterly treatment we will come back FREE of charge to spot treat any active covered insect issues you may have**. With the quarterly service program you are 100% protected 365 Days a year. 

Covered Insects treated for during a Pest Control Service:  
Little Black Ants, Acrobat Ants, Odorous House Ants, Pharaoh Ants, All Beetles, Fire Brats, House Crickets, Centipedes, Millipedes, Earwigs, Silverfish, rodents, American Roaches, Oriental Roaches, Smokey Brown Roaches, Brown Banded Roaches, Black Widow Spiders, Sow Bugs, Brown Recluse Spider, American House Spiders and Camel Back Crickets. 

** This warranty excludes all wood destroying insects, German Cockroaches, Bedbugs, Fleas, Yellow jackets and Fire Ants.  These pests are eligible for additional treatments at a discounted rate.  German cockroaches and Bed Bugs will require an initial service and 2 monthly follow ups at a discounted rate before they will be eligible for the general warranty terms. Services may be done with No warranty if there are
underlying issues beyond our control.

Flea Warranty
Flea treatments will include an initial service and a 14 day follow up before they will be eligible for the 30 day warranty. Warranty only includes interior areas. Exterior yard treatments are available but no warranty will be provided
due to the unpredictable weather conditions and other environmental conditions beyond our control.

Bed Bugs Warranty
Bed Bugs will require an initial service and 2 monthly follow ups at a discounted rate before they will be eligible for the 30 day warranty.

Mosquito Warranty
Mosquito treatments do not include a warranty due to the unpredictable weather conditions and other environmental conditions beyond our control. Mosquito treatment is only a population reduction program.  Follow ups will be provided at a discounted rate after initial treatment.

German Cockroach Warranty

German Cockroaches will require an initial service and 2 monthly follow ups at a discounted rate before they will be eligible for the 30 day warranty.

Termite Control / Pre-Treatment Warranty
We guarantee every Termite Treatment / Pre- Treatment with a 1 Year warranty from the initial treatment. Within One Year after a Termite treatment / pre- treatment we will come back FREE of charge to spot treat any active termite issues you may have. Extended warranty may be available on Baiting Programs and Termidor Treatments only.

 All WARRANTEES DO NOT INCLUDE WARRANTY AGAINST PAST, PRESENT, OR FUTURE DAMAGE TO STRUCTURES.

1.         All payments are due at time of service.  There is a fee of $35.00 for returned checks. Customer shall pay all cost and fees associated in the collection of any monies owed. Any credit accounts will require approval from management before initial service. Outstanding balances are due in full within 30 days.

2.         Any balances still outstanding after thirty days will be subject to a 10% finance charge. Any balances outstanding after 90 days will be sent to collections. This agreement is an outline of our service warrantees and covered pests. This agreement also covers payment requirements and penalties.

3.          We do not use a contract for our quarterly service program but if  2 quarterly services are missed concurrently  , we will consider the quarterly service agreement void and any future services would require a Initial service again at the current Initial services rates.

4.          Any insects or rodents that need to be controlled and are not listed on the covered pest lists will be a additional charge.

5.          In order to achieve the best possible results from the services, the customer should correct conditions conducive to the breeding and harborage of pests when instructed to do so by a Southern Pest Management Technician. Failure to do so may prolong the problem and void any guarantee until the conditions are corrected

6.         Any liability Southern Pest Management has, written or implied, under this agreement will be voided if Southern Pest Management is prevented from fulfilling its responsibility under the terms of this agreement, by an act of God, or by circumstances beyond the control of Southern Pest Management

7.         According to state law, a commercial pest control operator must remove any rodent bait from the premises if this agreement is terminated.  This agreement will remain in effect until Southern Pest Management receives notice of cancellation. Service will continue on a monthly or quarterly basis until such notice is received.

8.         To cancel Your Service and be removed from our call list , call 704-815-6003 between 8-5 to cancel your service.

9.         Southern Pest Management does its very best to offer a safe, effective and quality service. We however do not accept any liability for loss, damage, injury or death to any domestic animals, livestock, birds, goods or damage to equipment or properties unless caused by gross negligence of our technician.  All products are applied in accordance with the label.

10.      Southern Pest Management is not responsible and does not guarantee against past, present, or future damage to any structure or contents, or provide for the repair or replacement thereof.

11.      Night and Weekend services will have a additional service charge that will be charged , Free warranty callbacks will only be serviced during normal business hours.

12.      Appointment times are estimate times of arrival. If we are running behind due to traffic or acts of God we will call with a updated time of arrival.

13.      If a Outside only service is requested, it will be considered a complete treatment and a inside service will be available at no additional charge for 60 days after.

14.      If we cannot contact you to schedule your quarterly service , your account will be moved to the following quarter and you will be called again during that month. After 2 Quarters , if there has been no communication between you and our office , we will consider the quarterly program void and you will be removed from the quarterly call list. Any further services would be at the current Initial services rates.

15.      General pest control services are only for the control of household pests. No wood destroying insects are included in a general pest service. Furthermore no termite inspection or inspections of wood destroying insects are performed during the pest service unless clearly noted on the service ticket.  Wood destroying insect inspections and WDIR reports are separate and have an additional charge.

16.      We have the right to refuse or cancel any general pest service to anyone without explanation.  A service agreement is NOT a contract and may be canceled at anytime without notice by either party.

17.      Pest Control Services include a interior treatment , Exterior barrier treatment ( 25ft Perimeter) and treatment of crawlspace areas. This will create a pest free living / working environment.  Attics will be treated if there is reasonable access. There will be a additional charge for any treatments of insects beyond the 25ft barrier or any additional buildings . Yard treatments beyond the 25Ft perimeter or If the treatment to additional structures are made at time of the regular service the fee will be discounted to a lower rate.  Yards , Outbuildings and "Other Structures" can be treated  but are not covered by our warranty.  Any additional trips to address a issues beyond the service perimeter will have a additional charge  based on the issue . Our minimum service charge is

      $ 50.00


Revision from
3/1/2014 
Revised and implemented on  11/1/2016

 

 






 

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